How to Get Support

Here at Total WP Support we get lots of enquiries about Support and how to contact support at We do not provide support for websites. We only provide WordPress support for websites that are self-hosted and not on the network. Continue reading for information about how to get support for your website. support

Here at Total WP Support we get lots of enquiries about Support and how to contact support at

We do not provide support for websites, but we are providing this article as helping hand for those of you using and looking for support.

To be clear, we only provide WordPress support for websites that are self-hosted and not on the network.

The difference between a self-hosted WordPress installation and a WordPress website is a very common point of confusion, especially for those that are new to WordPress. vs

So, what is is a commercial site where you can host your own site for free or as an optional paid service for some extra features, such as support. With option, its an extremely easy to set up, its fully managed, but it comes with some very important limitations such as not being able to install plugins, limited themes, customization restrictions, etc. If you are just getting your feet wet with WordPress, don’t have much technical experience, and don’t need to customize your website then a site is likely a good fit for your initial needs.

And, what is is where you can grab your own copy of the WordPress software for free and install it with the hosting company of your choosing. You are also responsible for choosing a domain and connecting this to your hosting account. With your own word press install comes full control of your WordPress website with zero limitations, but with this power also comes the full responsibility of managing your website on your own. being free open source software also has limited support available.

How to know if your site is running or

If you aren’t sure if you have a website you can start by asking yourself if you having a hosting account with a company like godaddy, hostgator, bluehost, etc. If yes, then you most likely have a self hosted wordpress installation. If you dont know whether you have a hosting account or not, a quick search on your domain name will tell you definitively whether you have a website or not. Go to, do a whois search on your domain using the search bar in the top right and if the Name Server points to then you know your site is a website. If the Name Server says ANYTHING other than then you have a self hosted wordpress website.

who is search for nameserver

Ok, so I have a Self Hosted Website and I need WordPress support!

Option #1: Paid WordPress Support Services with Total WP Support

If you have a self hosted Word press website and need support you are in the right place! We can provide you with support services for your wordpress website. We have our monthly WordPress maintenance and support plans available, or we can provide WordPress help on an hourly basis as well.

Option #2: Free WordPress Support

If you want free support or want to do this on your own the community is also available. Please see the Support Forums or view the Official Documentation. Theres also lots of great tutorials from around the web, is a great place to get started. also has excellent tutorials and reasonably priced.

I have a WordPress Website and need Wordpress support

Unfortunately, we don’t provide support for websites, so we’ll do our best to get you in the right direction so you can resolve your problem as quickly as possible.

#1: Generally, people that come to us needing WordPress support for their website have been locked out of their account.

The first step is to try to reset your password. When you trigger a password reset it will send an email to your inbox of the email address on file for your account. The email will contain a link that when clicked will bring you to a page where you can reset your password. Sometimes, people don’t get the email even after checking their spam folder. Sometimes, people can’t remember or don’t have the email address anymore that is registered for their account. In these cases you need to go to the Account Recovery page and follow the steps there to try to regain access to your website.

#2: If you just need to contact support:

Firstly, they DO NOT HAVE TELEPHONE SUPPORT. They have several other forms of support though, some are free and some are paid upgrades. For a full list please go to the Support Page. If you want to pay for the upgrade, the wordpress support live chat access provided by is a good option if you cant handle waiting for the tickets response time, which can take easily 48 hours for a response when things get busy. Lastly, be sure to check out the Help! I need WordPress Support on page for a full list of support options.

If you are unsure whether you have a .org or .com WordPress website feel free to give us a call on 1-800-985-9860 or email us at [email protected].

Happy WordPressing!

Call 1800 985 9860 for WordPress Support

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