WordPress Support and Maintenance

Each WordPress Maintenance Plan covers one WordPress website.

We do offer bulk discounts for more than one site.

Please email [email protected] or call 1-800-985-9860 and let’s work out a deal you can’t refuse!

Publishing covers the creation of new content on your website. This could be a new blog post, a news article, a new product, a new page a new photo gallery, you name it. Publishing is a specialty here at Total WP Support. Our publishing team makes sure your new content is:

• search engine (seo) friendly.
• images are resized and compressed for the web.
• videos can be embedded from YouTube, Vimeo, etc.
• valid html and css.
• accessible to people with disabilities.
• no spelling mistakes.

Of course, you may upgrade or downgrade at any time. We’ll adjust the remainder of any given month pro-rata and you’re on your way.

You are free to cancel your plan at any time. People stick with us because they love our support and care we provide for their website. Our WordPress Maintenance Plans have no intention of keeping you stuck in anything you don’t need or don’t want. Just write us an email or give us a call.

The staging / development site is normally used in two cases.

1. For any new web development that would cause a negative effect to the user experience we’d do that work in the dev site, once approved we’d push those changes over to the live site.

2. If there was a problem with an update that was causing issues to the user experience (that we couldnt fix in less than a few minutes), we’d immediately roll the site back to the latest stable version so that the live site was fully functional again. Then we would do the testing and fixing of whatever the issue was on the staging environment. In this way, the amount of potential downtime is minimal (less than five minutes in most cases).

Some clients with high priority / high traffic sites ask us to do the updates on the staging server first, test a set number of pages/sections and then do the updates once tested and proven stable. This is a custom feature and we can provide a quote at your request.

To be able to manage all aspects of a WordPress website for our clients we need access three things:

1. Administrator level access to WordPress Admin.
   You may either create us a new account or you can provide us with your admin account details and we will create our own admin user.
2. Your Websites Database
   You can provide either Cpanel/Hosting or phpMyAdmin access. If you provide Cpanel/hosting access, this covers both the (2) and (3).
3. Your Websites Files.
   SFTP (secure file transfer protocol) gives us access to directly manage all the files that make up your WordPress website.

In general, people give us two things; their WordPress admin credentials and their hosting account admin credentials and we are on our way!

We always create our own users for accessing different areas, so that we don’t have conflicts with password resets and also so that its easy to remove those users should our services no longer be needed.

Lastly, we take security very seriously here at Total WP Support and take extreme care with our clients confidential information. All access points use double authentication for access and no passwords are sent via email, ever.

We also understand how  much trust it takes to share this level of access to your website with us and we don’t take this trust lightly.

A website that loads quickly is important for your users and search engines such as Google also include website speed as a factor in how they rank your website. A fast site is especially important for your mobile users, a growing audience.

As part of Premium Plan and above, we include some key performance optimization to help your site load faster. These include:

• Install and configure a caching plugin.
• Optimize/compress your websites images.
• Remove unnecessary plugins and themes.
• Monitor website speed and make recommendations for improvement.
• Fix performance red flag issues that come up on an ongoing basis.

Yes, we offer free website restores and malware clean ups for our maintenance plan clients and we extend this offer to new sign ups. The only catch is that a minimum six month subscription is required to qualify for the free cleanup.

As part of Premium Plan and above, we include some key performance optimization to help your site load faster. These include:

• Install and configure a caching plugin.
• Optimize/compress your websites images.
• Remove unnecessary plugins and themes.
• Monitor website speed and make recommendations for improvement.
• Fix performance red flag issues that come up on an ongoing basis.

Yes, we offer free website restores and malware clean ups for our maintenance plan clients and we extend this offer to new sign ups. The only catch is that a minimum six month subscription is required to qualify for the free cleanup.

As part of Premium Plan and above, we include some key performance optimization to help your site load faster. These include:

• Install and configure a caching plugin.
• Optimize/compress your websites images.
• Remove unnecessary plugins and themes.
• Monitor website speed and make recommendations for improvement.
• Fix performance red flag issues that come up on an ongoing basis.

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A small job refers to any new feature, minor modification or web development task under 30 minutes in length.

Examples are adding a new logo, changing the colour of text in your main menu, swapping an image on a page, etc.

Anytime a job request exceeds 30 minutes we have two options:

1. If the job is definitely going to take more than an hour to  complete we will quote the amount of time required to finish the job and with the clients permission we will finish the job at our discounted hourly rate of $99/hour. For our quotes we always stick to our quoted time even if we spend more time than quoted. And, if we take less time than anticipated, we bill the lesser amount.
2. If the job is going to take around an hour to complete, then we look at the clients small job usage over the last few months, and in most cases we just get the job done for free. 

We aim to have small jobs finished the same day they are requested. If a job is high priority you can let us know this when you submit the task and we’ll make sure its done on time.